Utility Services

The City of Wray provides the following utility services:

Electric
Water
Sewer
Trash

Black Hills Energy is the natural gas utility provider for our area. To establish service, visit their website, or call 888-890-5554.

Deposits and Activation Fees

A deposit of $250.00 for all residential accounts and $400.00 for all commercial accounts, together with a $25.00 activation fee, is required before services can be provided at any location. When customers with a bad debt on file request new utility service, the city will require that all late bills and penalties be paid in full together with an additional deposit of $50 prior to service establishment.

Deposits are refundable up to a maximum of $400 for residential and $500.00 for commercial after a customer no longer has a utility account and the bill is paid in full.

Billing and Payments

Payment Options

Customers may pay their bills through several payment options:

City Hall - credit card, check or cash
Drop Boxes - located east of the front door at City Hall and in the alley east of City Hall
Automatic Withdrawal from bank account
Online through Xpress Bill Pay.

Billing Schedule

Utility bills are for services provided from the 21st of the month to the 20th of the following month. Bills are mailed no later than the 25th of the month. Account balance is due by the 15th of each month.

Late Payments and Disconnects

On or after the 16th day of the month, if balance is not paid in full, a 5% penalty shall be added. Late payment notices will be mailed at that time. Any balance remaining unpaid by 8:00 AM on the shutoff date specified in the late payment notice shall cause the utilities to be disconnected. A $25 Disconnect Fee will be applied to all accounts on the disconnect list. To reconnect services, all past due balances and penalties shall be paid in full together with an additional reconnect fee of $50 during regular working hours. For after hours connect, an additional $60 will be added to the past due balance and reconnect fee. The $50 of the reconnect fee will be added to the customer’s deposit until the deposit has reached the maximum of $400 for residential or $500 for commercial customers.

Final Bills

The customer is responsible to notify city office personnel to request discontinuation of services, the date of disconnect, and the customer’s new forwarding address. A Final Bill will be processed after services are disconnected. Any deposit on file will be applied to the final bill and an invoice will be sent for the remaining balance due. In the event that the deposit on file is more than the final balance, the city will refund by check the remaining utility deposit on the normal payable cycle.

Collections

Any account remaining unpaid for 60 days or more will be accessed a $50 Collection Fee, turned over to a collection agency and will be sent to credit reporting agencies.