Frequently Asked Questions

Utility Bills are generated and mailed the 20th of each month and payment shall be paid by the 15th day of the following month to avoid late charges. On or after the 16th day of the month, if statement is not paid in full, a 5% penalty shall be added. Late payment will be collected until the first business day following the 5th of the following month. After the 5th, any unpaid accounts are subject to disconnect. 

For Example: 

January 20th - Utility Bills are generated and mailed 

February 15th - Utility Bill payment due date to avoid late penalty charges

February 16th - 2% penalty added to all unpaid accounts (For utility bills generated and mailed on January 20th)

March 5th -  All unpaid accounts are subject to disconnect (For utility bills generated and mailed on January 20th)

Option 1: Customers may pay their bill by cash, check, or Credit Card at City Hall or by dropping either cash or check payments in either of the two drop boxes provided at 245 West 4th Street.  

Option 2: Customers may request that their monthly statement be automatically withdrawn from their bank at no charge.  

Option 3: Customers may make payments through Xpress Bill Pay.

Monday – Lincoln Street and west.
Tuesday – Dexter Street between 3rd and 7th west to city limits and Hale Street between 7th and 11th west to Lincoln Street.
Wednesday – Hale Street between 7th and 11th east to Blake Street and Dexter between 3rd and 7th east to Main Street.
Thursday – Main Street between 3rd and 7th east to Grove, Main Street between N.R.R. and 3rd east to Ivy Street and all north of railroad tracks.
Friday – Southridge, Canyon Court, and Meadowlark Lane.

Collection sites vary depending on location. The most common collection site is curbside, however some collection sites are located behind your house in the alley. If you are unclear as to which collection site applies to you, please call City Hall at 970-332-4431.