The City of Wray provides the following utility services:
Deposits and Activation Fees
A deposit of $100.00, together with a $20.00 activation fee, is required of all customers before services can be provided at any location. If the city has a bad debt on file from a customer, an additional deposit of $50.00 will be collected. Deposits are refundable up to a maximum of $300 for residential and $500.00 for commercial after a customer no longer has a utility account and the bill is paid in full.
Billing and payments
Customers may pay their bill by cash or check at City Hall or by dropping payments in either of the two drop boxes provided at 245 West 4th. Customers may request that their monthly statement be automatically withdrawn from their bank at no charge. For a variable convenience fee of 2.75% of the total credit card payment or a $1.00 charge for e-check payments may also be made online through Payment Services Network, or by calling toll free 877-885-7968.
Statements are for services provided on or about the 15th of the month to on or about the 15th of the following month. Bills are mailed on or about the 21st of the month. All statements shall be paid by the 15th of each month.
Late Payments and disconnects
On or after the 16th day of the month, if statement is not paid in full, a 2% penalty shall be added. Reminder notices will be mailed at that time. Any statement remaining unpaid by the last working date before the shutoff date specified in the reminder notice shall cause the meters to be disconnected forthwith. To again obtain services, all late bills and penalties shall be paid in full together with an additional reconnect fee of $70 during regular working hours. For after hours connect, $60 will be added to the past due balance and reconnect fee. $50 of the reconnect fee will be added to the customer’s deposit until the deposit has reached the maximum of $300 for residential or $500 for commercial customers.
To discontinue service, the customer is responsible to notify city office personnel to discontinue services, the date of disconnect, and the customer’s new forwarding address. When the customer no longer has utility service and the final bill is paid in full, the city will refund by check the utility deposit on the normal payable cycle.
If a final billed account remains unpaid for 60 days or more the account will be turned over to a collection agency. Interest will accrue at 8% per annum if turned to a collection agency. Court costs including the court filing fee, service fee and e-file fee for summons & complaints, garnishments and transcripts in addition to reasonable attorney fees will be the responsibility of the adult person(s) named on the account if account is placed with a collection agency. A reasonable collection cost of thirty-three and one third percent (33.33%), which is the cost associated with the collection of accounts, will also be added to the principal balance of the account if turned to collections.